Start
Payments and Changes
Find payment records, follow payment instructions, and request eligible rego changes.
First created Last updated
Find the help you need
Use these guides when you need to pay for an event, find a receipt, correct payment evidence, or change an existing registration. Rego means your event registration: the record that connects you to an event and its attendance package.
| What do you want to do? | Start here |
|---|---|
| Find a purchase, receipt, or reference number | Find transactions and use payment links |
| Pay and attach the receipt correctly | Submit payment proof |
| Fix a failed payment, blocked window, or receiving account problem | Payment problems and account recovery |
| Request money back, add to a rego, or give it to someone else | Refunds, upgrades, and transfers |
| Check a merchandise order or at-event purchase | Track orders and POS receipts |
Before you start
Sign in to the account that owns the purchase. Have the event name, approximate purchase date, and any receipt ready. Keep banking receipts and payment questions in the organiser’s private support channel; they can contain personal information.
Use the amount and receiving account displayed in your current form. An old screenshot or another attendee’s instructions may belong to a different event or payment account. Discounts, subsidies, fees, taxes, cash rounding, and delivery charges can change the total. If prices are hidden while offers are being prepared, wait for the event’s current instructions.
1. Open the correct purchase
Open Transactions on Regosite. Under Transaction type, choose Event rego, Shop order, Rego gift, Dealers Den, or POS receipt. Open the record that matches your event and purchase.
For example, buying a shirt from an event shop creates a shop order. Joining the event creates an event rego. Even if both belong to the same event, check each record separately.
2. Read what is still required
Check the record’s payment state and any action or organiser message. Pending or submitted may mean payment is awaiting review. A receipt upload, provider success screen, or QR code alone does not confirm admission or release merchandise.
If you are still completing a purchase form, return to it after paying. Finish its required fields, conditions, review, and final submission. Then check that a saved record appears in Transactions.
3. Read the conditions before submitting
Open every required Conditions of Entry document and read it before accepting. These documents explain the rules you are agreeing to. Check deadlines, change policies, and any collection or delivery terms that matter to your purchase.
After submission, look for Recorded conditions in your transaction. These let you revisit the documents saved with that purchase.
4. Follow the guide for your next action
Use the task table above for the detailed steps. If a group booking shows Shared payment, the receipt may cover several people. Refunds, upgrades, and transfers still apply to each person’s individual rego; changing yours does not change the entire group.
You are finished when: the correct transaction is saved and you understand its current state and next action. Confirmation, refund approval, and item release depend on the organiser’s decision and event rules.