Submit Payment Proof

What payment proof is

Payment proof is the receipt or completed-payment image that helps the organiser check the money you sent. A screen showing a transfer you have only prepared is not proof that payment succeeded.

Use this guide while completing registration, a gift purchase, Dealers Den registration, shop checkout, or an eligible upgrade. For a saved shop order, follow the correction steps below.

Before you start

Have the current purchase form open, your banking or payment app ready, and a way to save its receipt. Check that you are paying for the correct event and purchase. Keep a copy of the receipt until the organiser finishes reviewing it.

1. Check the destination and amount

Read the selected payment method, receiving account, QR, and instructions in your current form. Compare the receiving account name or number with the destination in your payment app before confirming.

Pay the current displayed total. For example, if an illustrative subtotal of ₱500 becomes ₱525 after a fee, follow the form’s actual total rather than sending only the subtotal. Fees and currencies depend on the event.

2. Complete the real payment

Confirm the payment in your provider and wait for its result. Save the completed receipt with the amount, date, receiving account, and transaction number visible.

If you are unsure whether money was deducted, check the provider’s history before trying again. A timeout in Regosite does not establish whether the provider processed the payment.

3. Enter the requested payment reference

Return to Regosite and fill in Payment reference as instructed. This may be a provider transaction number. If the payment link gave you a generated payment note, include that note in the provider payment as instructed too.

Copy the actual number carefully. Keep an order or rego reference separate from the payment provider’s number; they identify different records.

4. Upload the receipt and wait

Select Upload receipt or the proof upload shown in the form. Choose your completed receipt image and wait for the upload confirmation before continuing.

Initial paid shop checkout accepts JPEG, PNG, or WebP images up to 10 MB and requires both the payment reference and receipt. Other forms display their own requirements; follow the instructions beside their upload field.

Make sure the uploaded image belongs to this payment and is readable. Keep the required evidence visible while removing unrelated private details where possible. Do not post the receipt or your collection QR publicly.

5. Submit the purchase, then check its record

Finish every remaining condition and review step. Check the purchase, total, reference, and uploaded receipt, then submit the form.

Open Transactions and find the saved record. Uploading a file does not by itself submit the purchase, and a saved receipt can still await organiser review.

Correct payment details on a saved shop order

Use these steps if your shop payment is pending, submitted, or rejected and the order offers a correction panel.

1. Open the order and its payment panel

In Transactions, choose Shop order, then open the correct order. Look for Submit payment details or Correct payment details. Read any explanation of the problem before changing the evidence.

2. Add the correct evidence

Enter the real Payment reference, upload a Payment receipt, or provide both. This correction panel accepts a reference or receipt; initial paid shop checkout requires both.

The correction panel accepts JPEG, PNG, GIF, and WebP images up to 10 MB. To replace the displayed receipt, select Remove, then Upload receipt, and choose the correct image. Removing it from the panel does not reverse a bank payment.

3. Send the update for review

Select Submit payment update and wait for Payment update submitted for organiser review. Reopen the order later to check its state. This changes payment evidence, not the items, quantities, or delivery address.

If there is no correction button

Rego, gift, and Dealers Den records may offer Open payment proof to view evidence already saved. That does not mean they offer an editor. Contact the organiser privately with the record reference, payment amount and date, method, and correct receipt when no correction action appears.

For an accepted upgrade, return to its upgrade page to complete its specific payment and finalization step. See Refunds, upgrades, and transfers.

You are finished when: the purchase or payment update is submitted and the correct evidence is saved for review. Wait for the organiser’s confirmation before treating pending payment as approved.