Refunds, Upgrades, and Transfers

Choose the change you need

An upgrade adds an eligible higher tier or extra add-ons to your event rego. A refund asks for money back and may cancel your attendance or remove selected extras. A transfer moves an eligible rego to another attendee’s account.

These steps are for individual event registrations. A group booking’s shared payment does not change everyone at once. Shop orders, gifts, and Dealers Den table registrations have their own arrangements.

Before you start

Sign in to the account that owns the rego. Have any new size choices, recipient username, or payout account details ready. Read the event’s policy and deadlines; options depend on ownership, current status, stock, dates, and existing requests.

Open Transactions, choose Event rego, and select the correct event record. Look for Upgrade history, Refunds & add-on removals, or Transfer rego and use the available action.

Wait while current eligibility is checked. If the check fails, use Retry. A visible draft is not proof that you may submit it.

Upgrade: 1. Choose the new tier or add-ons

Choose an eligible target tier, additional add-ons, or both from the options offered. A tier is your attendance package; an add-on is an optional extra purchased alongside it.

Choose sizes for new wearable items and answer Questions for this upgrade. Recheck these choices if you change the tier or items. The upgrade form is not a general downgrade or removal form.

Upgrade: 2. Review the extra amount and conditions

Read Upgrade preview. Check the tier price difference, new extras, fees, and total. As an illustrative example, moving from a ₱1,000 package to a ₱1,500 package may involve a ₱500 difference before applicable extras or fees. Your actual displayed total is authoritative.

Read and accept the required change conditions, then continue to review. Check that you are changing the correct rego and that your sizes and answers are complete.

Upgrade: 3. Follow the event’s approval or payment process

For organiser review, submit the request and follow Upgrade history. Use Refresh status while it is awaiting review. A submitted or accepted request is not necessarily a finished upgrade.

For an accepted upgrade, reopen the upgrade page. If extra payment is due, complete its payment method, reference, and receipt, then select Submit payment and finalize. If nothing is due, complete conditions and select Finalize approved upgrade. Watch any Payment due deadline.

For a direct-pay upgrade, complete the required payment fields and submit. Read the result to see whether the rego was upgraded immediately.

Check history for the final state, including declined, expired, or finalized outcomes. If a submission response is unclear, reopen the transaction and check for the existing request before submitting again.

Refund: 1. Choose what you want refunded

Open the refund action and select Full rego refund to request cancellation, or Remove selected add-ons when available to keep your rego and request an add-on-only refund.

For removal, select only the refundable extras shown. Check each item carefully: the organiser may approve only eligible items, and requesting a full refund has a different effect from removing one extra.

Refund: 2. Check the estimate and payout details

Read the refund estimate and any admin fee. An admin fee is an amount the event deducts under its refund rules. Fees can be fixed amounts or percentages. The estimate is not a promised payment.

Choose the offered payout method, then enter Account name and Account number exactly as required for the account receiving the refund. Double-check the number before submitting; payment evidence from your purchase is not a substitute for correct payout details.

Read the conditions, review the request, and submit once.

Refund: 3. Follow the organiser’s decision

Return to request history to check the decision, approved amount, approved removals, payout reference, and refund proof when recorded. For an approved full refund that closes the rego, read the final Refund summary.

Submitting a request alone does not cancel admission or show that money has returned. Compare the recorded payout with your receiving account and ask the organiser privately about discrepancies.

Transfer: 1. Find and confirm the recipient

Open Transfer rego and read whether eligible transfers complete immediately or require organiser review. Ask the recipient for their exact @username before searching.

Enter at least two characters in the attendee search and select the correct account from the results. Compare the displayed username and profile information with the person you intend. Do not select a similarly named account just to move forward.

Transfer: 2. Review and submit

Check the selected recipient and transfer conditions, then select Submit transfer request. Read the result and transfer history. A review request may still await a decision; an immediate transfer changes ownership.

History may distinguish requested, approved, and denied add-ons or inclusions. Tell the recipient what the organiser actually approved and ask them to check their own Transactions account. Do not promise that every extra moves with the rego.

If an action is missing or fails

Read the displayed eligibility message. The event may disable changes, close its change period, or pause actions because another request exists. Contact the organiser with your rego details if you need clarification. Do not make a new rego to force a change or repeatedly submit a request after an uncertain result.

You are finished when: history shows the final outcome and any required upgrade payment/finalization or refund payout is complete. Until then, keep following the existing request.