Track Orders and POS Receipts

What this guide helps you do

Check whether your shop payment has been reviewed, follow collection or delivery updates, and find receipts for purchases recorded at an event sales counter.

Before you start, sign in to the buyer account and have the event name and approximate purchase date ready. Shop orders and event attendance registrations are different records even when they belong to the same event.

1. Find and open your shop order

Open Transactions, choose Shop order, and select the matching record. You can also open Shop order history directly.

Check the order reference and item list. Use Load more shop orders for older records when offered. If loading fails, select Retry before assuming the order disappeared. Confirm you are using the account that placed it.

2. Read payment and fulfilment separately

Look at both payment and order details; they answer different questions.

Detail	How to use it
Payment status	Check whether payment evidence still needs organiser review or correction.
Order status	Read the current state of the order as a whole.
Items and fulfilment	Compare item names, quantities, line amounts, and each item’s release state.
Fulfilment details	Check event collection or courier delivery, with recorded courier and destination region information.
Order updates	Read the dated messages the organiser shares with buyers.
Payment summary	Check subtotal, recorded discounts, delivery fee, other fees, and total.
Recorded conditions	Select Read recorded document to revisit the conditions saved with the purchase.

Fulfilment means handing over or delivering your items. For example, an approved payment for a pre-ordered shirt can be complete while the shirt still awaits production or collection. Payment approval is not a delivery confirmation.

3. Follow the next action shown

Read Order updates and the event’s release instructions. For event collection, check the schedule and follow Claim shop orders. For courier delivery, check the recorded delivery arrangement and contact the organiser if an expected update is missing.

Only buyer-visible messages appear here. Do not assume the page will always include a shipping tracking number or every internal processing step.

4. Correct payment evidence when the panel is available

A pending, submitted, or rejected payment can offer Submit payment details or Correct payment details. Enter a reference, upload a receipt, or provide both, then select Submit payment update.

Wait for confirmation that the update was submitted for organiser review. Submit payment proof explains accepted file types, limits, replacement steps, and why correction requirements differ from initial checkout.

5. Ask the organiser about order changes

The receipt does not offer a general item editor, cancellation, refund, destination editor, or tracking-number editor. Contact the organiser privately for those requests. Include the order reference, affected item, and the correction you need.

Do not use event rego refund or transfer buttons for merchandise: those actions apply to attendance registrations.

Find a purchase made at the venue

POS means point of sale: the counter or checkout where a sale is recorded at the event.

1. Open POS receipt history

In Transactions, choose POS receipt, or open POS history. Find the purchase by its event, date, and items.

2. Read the receipt details

The history rows display items, quantities, line totals, payment method, subtotal, any surcharge, and total. A surcharge is an extra charge added to the purchase; check the recorded total rather than assuming it equals the item subtotal.

Onsite purchases linked to your event rego or Dealers Den table rego may also appear in that record’s Onsite purchases section.

3. Resolve a missing or incorrect receipt

A receipt appears only when the purchase was associated with your account or rego. An unrelated cash purchase will not necessarily appear automatically.

POS history does not offer a separate attendee checkout or payment-proof upload action. Ask the event counter or organiser about a missing or incorrect record. Give the event, approximate purchase time, items, amount, and payment method through their private channel.

You are finished when: you have checked the correct receipt and understand whether payment review, item release, delivery, or organiser follow-up remains.