Claim Shop Orders

Claim QR

Paid or review-ready shop order details can show a claim QR. The QR includes order reference, buyer, event, linked rego if any, payment status, fulfillment status, and item count.

Show this QR at the event shop release counter when staff ask for it. Staff may also search by order reference.

Before pickup

1. Open the order detail: Use Transactions, then the Event Shop order.
2. Check payment status: If payment is rejected or pending, staff may not release the order.
3. Check fulfillment status: Ready for pickup or released statuses are stronger signs than submitted payment alone.
4. Bring the right account: The buyer account or linked attendee may be needed for identity checks.
5. Keep the QR accessible: Screenshot only if the event allows it. Fresh page data is better when internet is available.

Offline event note

Some onsite counters use an offline event snapshot. If your order changed after that snapshot was exported, staff may need organizer review during reconciliation.