Troubleshooting
Contact Support
What to include when asking for help with a Regosite attendee issue.
First created Last updated
troubleshootingsupportevidence
Before contacting support
Check the event page, Transactions, Notifications, and the common problems guide. Many issues are event-window or organizer-review questions rather than account bugs.
Include this information
| Information | Example |
|---|---|
| Event name | The public event you are trying to join. |
| Account email or username | The account you used on Regosite. |
| Rego or order reference | Only if visible in Transactions. |
| What you expected | ”I expected the payment proof to submit.” |
| What happened | Error text, missing button, stuck status, or redirect. |
| Time and device | Approximate time, browser, phone or desktop. |
Privacy rule
Do not post payment proof, private IDs, QR codes, or account screenshots in public channels. Share them only through the support path the organizer gives you.