Troubleshooting
Regosite FAQ
Simple answers to the most common account, event, payment, shop, and event-day questions.
First created Last updated
Try the short answer first. If it does not fix the problem, open the linked record in Regosite before contacting support.
New to the terms on an event page? See How Regosite Registration Options Work for simple explanations of rego, add-ons, prefills, waitlists, applications, gifts, and shop orders.
Account and profile
Why does it say I do not have an attendee account?
Sign out and sign back in with the same email you used for Regosite. If this is your first visit, finish Profile Setup so the attendee account can be completed. Do not make duplicate accounts unless support tells you to.
Can I upload my profile photo during first setup?
Yes. The Profile Setup page includes an optional profile photo area. You can also upload or replace it later in Settings → Profile.
I forgot my password.
Use the password reset flow on the sign-in page. Use the newest reset email and open it in the same browser where possible.
Why cannot I change my username?
Usernames must follow the format shown on Profile settings and must be available. They are used for Friends and may be used for Pawsports, so choose carefully.
Events and registration
The event is visible but I cannot register.
Registration may not be open yet, may be closed, full, restricted, or replaced by another flow such as a waitlist, application, gift, or group registration. Read the event page first.
I submitted registration. Am I confirmed?
Not always. Open Transactions → Event Rego. The status tells you whether payment or organizer review is still needed.
I selected “yes” for fursuiting. Why is there another fursona question?
An event can make its existing fursona question required when you say you are fursuiting. Select or create the correct saved fursona; it is not a separate extra registration.
Can I use a coupon, affiliate code, or discount later?
Use it only where the form offers it and before final submission. Whether codes stack or can be added later depends on the event.
How does group registration work?
The group organizer starts the group. Members must already be Friends when the event uses the friend picker. Joining a group does not replace each person’s required event steps.
Payment and orders
I paid twice by mistake.
Stop making more payments. Keep both receipts and contact the event organizer with the event name, transaction reference, date, amount, and both payment references.
My receipt image will not upload.
Use a clear JPEG, PNG, or WebP image under the limit shown by the form. Try a smaller screenshot or a stable connection. Do not send a screenshot that hides the payment reference.
Where is my shop pickup QR?
Open Transactions → Event Shop Orders → your order. It may appear only when the order is paid or ready, depending on the event’s fulfillment setup.
My order says pending.
Pending means it still needs payment, review, stock handling, or event fulfillment. Read the record and event instructions before contacting support.
Friends, notifications, and Pawsports
Why cannot my friend find me?
Open Friends → Settings and make sure Friends and discoverability are enabled. Give them your exact @username, not only a display name.
How do I accept a friend request?
Open Friends → Requests, then accept or decline the incoming request. A sent request is not a friendship until the other person accepts.
I expected a notification but did not get one.
Check Notifications, email, spam/junk, and the relevant event or transaction page. If the event has not made a decision yet, there may be nothing new to show.
My Pawsport is missing or lost.
First check that you are signed into the correct account. Then open My Pawsports. Use the lost option when available, or follow the event staff’s credential instructions.
Browser and support
The page is stuck or looks old.
Refresh once, close duplicate Regosite tabs, then sign out and sign back in. Use the newest email link if you were confirming an account or reset.
What should I send to support?
Send the event name, what you were trying to do, the exact error text, your transaction/reference number if relevant, and a screenshot with personal payment details hidden where possible. Never send passwords, one-time codes, authenticator secrets, or full card details.