Notifications

Notifications brings account, registration, payment, and application updates into one inbox. Use it to find what needs attention, then open the related record to complete any action.

Before you start

Sign in with the account that owns the record you are checking. Keep the event name handy so you can match the message to the right registration or application.

Find and read an update

1. Open Notifications

Go to Notifications. The inbox shows Updates that need your attention. Wait for it to load before assuming there are no messages.

2. Choose All or Unread

Select Unread when looking for new updates. Select All to include messages already marked read. For example, a payment message you read yesterday may only be visible when All is selected.

3. Read the whole message

Check the title, message, event or record context, date, and read status. If an expiry appears, note the deadline. A message about a waitlist offer or application may need a separate action before that deadline.

4. Open the related task

Follow the message’s instructions and use any provided destination. Otherwise open Transactions, Applications, or the event from the menu. Check the current record status there before deciding what to do.

For example, a message asking for payment follow-up means you should inspect the payment record and organizer instructions. Reading the notification does not submit payment proof for you.

5. Load older notifications

Choose Load more notifications when offered. Repeat until you find the older update you need. The first group of messages is not necessarily your entire history.

Mark messages read

1. Review before marking

After reading a message, choose Mark read on it. If you have reviewed the inbox and want to clear its unread state together, choose Mark all read.

2. Wait for confirmation

The saved read status updates the unread count and menu badge after confirmation. If Regosite cannot confirm the change, let it check current status and use the offered retry.

3. Check outstanding tasks separately

Marking read only organizes your inbox. It does not accept a waitlist offer, approve a payment, submit a form, or satisfy an event deadline. Complete the action on the related record.

Expected result: the message’s read status changes. You can still find it under All.

If a message is missing

1. Check filters and older messages

Select All, then use Load more notifications if available. Confirm you are using the correct account.

2. Check the actual record

Open the relevant transaction or application. Its saved status is the place to check the outcome of that task. An empty inbox is not proof that a submission succeeded or failed.

3. Check email and preferences

Review your email inbox and spam folder. Use Communication settings to review email categories and the separate SMS announcement preference.

Common problems and next steps

• Unread badge remains: check whether the read change was confirmed and whether other unread messages remain.
• Inbox cannot load: use the offered retry; check the relevant record directly while waiting.
• Message expired: open the related record for current options and ask the organizer if no action remains available.
• Message and old screenshot disagree: check the current account record; its status may have changed.

For missing registration or purchase records, use the Regosite tour to find the correct list.