Event Day
Check-In and Inclusions
Show your event pass, check in with staff, and collect the items in your package.
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Before you arrive
Open the correct Event Rego or Dealers Den Rego transaction. Show the confirmed reference or available event-pass QR to authorized staff, and follow identification and age-check instructions.
If payment is pending, proof submitted, or rejected, resolve the next step with the event team. A prefill, waitlist entry, activity submission, or shop order is not an entry pass.
The transaction can show check-in status and time when returned by the event. An empty section does not let you check yourself in; venue check-in remains an organizer process.
Step 1: Open the correct pass in the check-in queue
Sign in and open Transactions. Choose Event Rego or Dealers Den Rego, then the record for today’s event. Check the event name and latest confirmation status before showing it to staff. If it says Last known, let the current check finish or retry.
Open the confirmed reference or available QR. Use Show QR code when authorized staff are ready to scan it, then Blur QR code afterward. If QR preparation fails, show the displayed reference and ask staff to find your registration.
Step 2: Follow the venue check-in instructions
Show your pass to authorized staff and complete the organizer’s identification or age checks. Staff handle entry; the attendee page does not let you check yourself in. If a recorded check-in time or status appears wrong, ask staff to review it.
Step 3: Review your saved items
Your transaction can include a saved tier offering with base inclusions, variation designs, and quantities. This describes that record’s saved offering; current catalog descriptions can change.
Some designs are assigned randomly. Design revealed after collection means wait for collection rather than assuming a hidden design is missing. Gifts and waitlist offers can also preserve a promised offering.
Add-ons are separately selected extras and can have their own sizes, quantities, conditions, and prices. Review both offering and add-on details.
Inclusions are items or benefits supplied with your tier, which is your registration package. Add-ons are extras you selected separately. For example, an included shirt and an additional shirt may both need size checks, but they appear in different parts of your saved selection.
Step 4: Collect inclusions at the designated counter
- Follow counter and collection-schedule instructions.
- Show the requested transaction reference or credential.
- Compare received items and quantities with your record.
- Ask staff to review missing, mismatched, or already-recorded claims.
The saved offering can show a design after collection when the event uses that reveal policy. The attendee transaction does not offer an independent claim button or a general claim-history list for tier inclusions; ask staff to review their collection record.
Shop fulfillment uses a separate shop claim process. A Pawsport is a separate credential and does not itself confirm every event registration.
Common problems and next steps
- A pass is missing: check confirmation and the latest payment status before assuming a display problem.
- Check-in details are empty: follow staff’s process; an empty section does not offer self-check-in.
- A design is hidden: read its reveal message and ask staff at collection if needed.
- An item is missing or already marked collected: ask staff to compare your saved selection with their collection record before leaving the counter.
After your visit, use Send Event Feedback when offered. For unresolved entry or payment problems, contact the event team through its support channel.