Understand Statuses and Common Words

Read the status on the right record

Regosite uses status labels to tell you what has happened and what still needs attention. A payment, event booking, application, and item collection can each have their own status.

For example, a payment receipt can have been submitted while the organizer is still reviewing it. A table application can be approved while its separate dealer registration is still unfinished. A shop order can exist while its items are still waiting to be collected.

Step 1: Open the record for your task

For a booking or purchase, open Transactions, choose the right category, and open the record. For a table, volunteer, or activity application, open Applications.

Check the event name and the account you used. Looking at an old event or a different person’s account can make the status confusing.

Step 2: Find the label beside the relevant section

If you want to know whether a payment was accepted, read the payment section. If you want to know whether you can enter the event, check registration confirmation and the event’s entry instructions. For merchandise, check both payment and collection or delivery progress.

Do not use a receipt or QR code alone to decide that every part of the process is complete.

Step 3: Read the note and choose the next action

Read any organizer note, remaining instruction, or deadline shown with the status. The tables below explain common wording; different kinds of records can use different labels.

If the next step is unclear, keep the record open and contact the organizer privately. Do not repeat a payment merely because its review is unfinished.

Label or term	What it means for you
Pending payment	Payment or payment information is still expected. Follow that record’s payment instructions.
Submitted payment	Payment details were sent; this does not by itself confirm registration or prove organizer acceptance.
Confirmed / paid payment	The payment record shows acceptance. Check registration confirmation and fulfillment separately.
Rejected payment	Review the reason and contact the organizer or use an available correction control. Do not automatically pay again.
Refunded	A refund is recorded; review its details and the organizer’s instructions.
Confirmed rego	The record has registration confirmation. Its reference and entry QR can unlock; read the event’s check-in rules.
Cancelled rego	The registration is cancelled. A previous receipt or QR does not restore it.
Pending review / submitted application	Your application is awaiting a decision. It does not reserve attendee entry or approve a role/table by itself.
Accepted application	Your application was approved. Complete any separate registration, payment, or roster steps shown.
Rejected application	The application was not approved. Read the decision and contact instructions.
Order status	The shop order’s overall state. This is separate from its payment state.
Fulfillment status	Where your items are in the collection or delivery process. Individual items may show different progress.
Claim QR	A shop release-counter identifier. Being able to reveal it does not mean payment or release is approved.
Published roster / shift	Work assignments and times the organizer has made available to you. Applying for a role does not itself mean you have a shift.

Registration choices

Term	Meaning
Tier / package	The registration option you select, including its price, promised items, and conditions.
Inclusion	An item or benefit included with your tier; it may require a size, variant, or question answer.
Add-on	An optional extra offered by that form, with its own price and choices.
Saved offering	The included items and choices recorded with your registration, gift, or offer. They describe that booking’s promised items; a later event catalog can look different.
Prefill	Saved answers for later registration. Saving it does not confirm a ticket or reserve capacity.
Waitlist offer	A time-limited chance to start a registration when a slot becomes available. Acceptance starts the completion window shown.
Reservation	A temporary hold while you fill the registration form. Follow its timer; when it expires, the form can ask you to choose or reserve again.
Gift	A purchased registration opportunity for a recipient, with separate payment and redemption requirements.

See How Registration Options Work, Prefills and Waitlists, and Check-in and Inclusions.

Check that you have finished the right process

• Booking an event: look for the completed registration record and its confirmation or remaining payment/review instructions.
• Applying for a role or table: look for a saved application, then follow the decision and any separate registration step.
• Buying an item: look for the saved order, then follow payment and collection/delivery instructions.
• Requesting a change: look for the request and its decision. An upgrade may still need payment and completion after acceptance.

When a status changes, reopen the same record to read the current instruction. Notifications tell you there is an update; they do not replace finishing the action.